How It Works

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Applicants

HOW DOES THE PAYMENT WORK?

We are currently charging $59 (CAD) per 60 minutes. We hold the payment and only transfer it to the mentor after the meeting has been completed. We accept Visa, MasterCard, American Express, Apple Pay, and PayPal. 

For Application Reviews, we charge $99 per full application. 

If you would like only Secondary Application, or reviewing Personal Statement, we charge $59. 

*Please note that you can switch your currency (e.g. to USD or AUD) from top right drop down menu, and it will automatically reflect prices in these currencies. 

HOW DO I CHOOSE A MENTOR?

All of our mentors are verified Canadian, Australian, or U.S. medical students or residents, so all of them have gone through the application process and were successfully accepted into medical education. You can further refine your search by the location where the mentor has completed his or her training. As we grow, you can see reviews and ratings of mentors and select accordingly. 

HOW DO I CONNECT WITH MY MENTOR?

Once you book an appointment with the mentor, you will receive a confirmation email with a unique link that only you and your mentor can access. The video chat will be hosted on a powerful platform that can be accessed on desktop, laptop, phone, or tablet. 
Simply click on the unique link at the specified appointment time and meet your mentor.
*Previously, we included the opportunity to schedule the appointment directly on the website. We found this to be not ideal, given that schedules for our mentors are constantly changing. Instead, we now connect you with the mentor and the two parties can decide on a convenient time. Most of our mentors are able to meet within 2-3 business days. 

IS IT SKYPE?

No! We use a powerful video-conferencing platform www.appear.in (not Skype). This technology provides a stable, high quality video connection and allows you to connect with your mentor with one click on a link (no hassle of creating accounts and adding contacts). It works on any device - iPhone, Android, PC and Mac (Chrome, Firefox or Explorer).

DO VIVO MENTOR MEETINGS FOLLOW A SCRIPT?

VIVO MENTOR aims at creating a community that connects applicants with mentors. We do not control the advice that you will receive from the mentors. We believe that each mentor’s experience is different and the best way to help you is to hear their unique perspectives! Each mentor is a unique success story.
That being said, we do have a comprehensive guideline for our mentors in order to ensure that you will make the most out of your appointment. For example, we have a large database of questions and scenarios to run an effective mock interview. 

HOW DO YOU RUN A TYPICAL TRADITIONAL MOCK INTERVIEW SESSION?

We provide a comprehensive guideline for our mentors to make the mock interview a great session to help you with the real medical school interview. The typical session would contain 8 questions, including a combination of personal type questions, experience-based questions, ethical scenarios, and role modelling scenarios. The questions would last for approximately 40 minutes followed by 20-minutes of personalized feedback. Your mentor can also send you a written summary of the feedback so you don't have to scramble writing notes!

HOW DO YOU RUN A TYPICAL MOCK MMI INTERVIEW?

We provide a comprehensive guideline for our mentors to make the MMI session an excellent practice opportunity for the real MMI medical school interview. The typical session would contain 4 stations, including a combination of personal type questions, ethical scenarios, and acting scenarios. Each station will show you a prompt for 2 minutes, followed by 10 minutes of acting. Your session will end with 20-minutes of personalized feedback and guidelines to help you develop a systematic approach for the difficult MMI scenarios. Your mentor will also send you a written summary of the feedback so you don't have to scramble writing notes!

WHAT IF SOMETHING COMES UP AND I HAVE TO RESCHEDULE?

You can simply email your mentor to request a time change. Please do let your mentor know at least 24 hours in advance.

WHAT HAPPENS AFTER THE APPOINTMENT IS COMPLETED?

You will receive an email after the meeting requesting your feedback on the mentor as well as the overall experience with Vivo Mentor. You are welcome to book a follow up appointment with your mentor or book with any of the other mentors.

CAN I SEND YOU MY APPLICATION IN ADVANCE?

Absolutely! Please send it to admin@vivomentor.com; We will forward your CV / autobiographical sketch to the mentor ahead of the appointment so that they have a chance to prepare. 

Mentors

HOW DO I SIGN UP?

Simply go to https://vivomentor.com/pages/sign-up-to-be-a-mentor and complete the form. That's it!

WHAT HAPPENS AFTER I SIGN UP?

You will receive our 2-page guide on everything you need to know about becoming a mentor. We will also ask you to provide us with additional information to populate your profile and highlight your achievements. Once we have everything ready, we will notify you that your profile has been completed. 

WHAT IF I DON'T WANT TO BE AVAILABLE FOR A CERTAIN DATE?

We have updated our process. You are no longer required to send us your schedule or availabilities. Essentially, once a student books with you, we will connect you both. You can then schedule a session at your convenience. 

WHAT HAPPENS IF I AM BOOKED BUT CANNOT ATTEND?

Simply email us at admin@vivomentor.com. If you are unable to accommodate the student, especially if the issue is urgent, then we can suggest alternative mentors for the students. We understand that you are busy clinicians! This is the advantage of having many other mentors available who can cover as needed.

WHAT HAPPENS AFTER THE APPOINTMENT?

Simply email us at admin@vivomentor.com to let us know that you completed the appointment. We will tally the number of hours worked and e-transfer you the payment every four weeks to your email account. We will also send you a summary of the specific appointments, duration, and payment for each.

WHAT HAPPENS IF THE APPLICANT WANTS TO CONTINUE THE MEETING BEYOND THE BOOKED DURATION?

The only way to receive a payment for the added time is to have the applicant book another appointment. We cannot compensate you for any extra time beyond the agreed upon duration.

WHAT IF I ALSO WANT TO PARTICIPATE IN FORMAL MEDICAL SCHOOL AND RESIDENCY ADMISSIONS?

We encourage all mentors to comply with their specific institution's policy. This typically means being aware of conflict of interest and excusing yourself from interviewing a specific applicant, if you have received payment from him/her. This is much like excusing yourself from formally interviewing a family member or a friend. Please let us know if you have additional questions and we will be happy to assist you.